Grievance Redressal Policy

We resolve your concerns quickly, fairly, and transparently.

We provide a structured system to address any service-related concerns you may have.

Raise a Complaint

Issues

Why Contact Support

Failed or Pending Transactions

Failed or Pending Transactions

Failed or Pending Transactions

Bill Payment Failures

Commission Settlement Issues

Agent / Distributor Misconduct

Agent / Distributor Misconduct

Agent / Distributor Misconduct

App or Website Technical Errors

Complain

Ways to Submit Your Grievance

Email Support

Email: support@quickzaps.co
Include:

Registered mobile number
Transaction ID (if applicable)
Date & time of issue
Screenshot (if possible)
Clear description of the problem

Email: support@quickzaps.co
Include:

Registered mobile number
Transaction ID (if applicable)
Date & time of issue
Screenshot (if possible)
Clear description of the problem

In-App Support

Explore a wide range of investment options, tailored to your financial goals.

Grievance Form

Escalation

If you are not satisfied with the resolution

Customer Support

Instant Support

Handled via email/app support.

Customer Support

Instant Support

Handled via email/app support.

Customer Support

Instant Support

Handled via email/app support.

Grievance Officer

Response within 3 working days.

Email: grievance@quickzaps.co

Grievance Officer

Response within 3 working days.

Email: grievance@quickzaps.co

Grievance Officer

Response within 3 working days.

Email: grievance@quickzaps.co

Nodal Officer

If unresolved after 7 days

Email: nodal@quickzaps.co

Nodal Officer

If unresolved after 7 days

Email: nodal@quickzaps.co

Nodal Officer

If unresolved after 7 days

Email: nodal@quickzaps.co

Important Information

To ensure faster resolution, please provide accurate details while submitting your complaint. Incomplete information may delay processing. Refund timelines depend on banks, payment networks, and service providers, and may vary based on their policies. Any attempt to submit false or fraudulent complaints may lead to account restrictions in accordance with our platform policies.

Data Privacy & Security

All grievance-related information shared with QuickZaps is handled securely and kept strictly confidential. Your details are used solely for complaint investigation, resolution, and regulatory compliance purposes, in line with our data protection standards.

Legal & Compliance

This Grievance Redressal Policy follows applicable digital financial service guidelines and consumer protection practices in India. QuickZaps is committed to fair, transparent, and time-bound resolution of all service-related concerns.

Got Questions?

We’ve Got Answers!

How do I submit a complaint on QuickZaps?

You can raise a complaint by filling out the grievance form on this page or by contacting our support team via email. Please include your registered mobile number, transaction ID, and a clear description of the issue for faster resolution.

How do I submit a complaint on QuickZaps?

How long does it take to resolve a complaint?

Complaints are acknowledged within 24 hours. Most issues are resolved within 5–7 working days. Complex cases involving banks or third-party service providers may take longer.

How long does it take to resolve a complaint?

Complaints are acknowledged within 24 hours. Most issues are resolved within 5–7 working days. Complex cases involving banks or third-party service providers may take longer.

What should I do if my transaction fails but money is deducted?

In case of a failed transaction with a deduction, please share the transaction ID and details through the grievance form. Refund timelines depend on banking and operator networks, but we will track the case until resolution.

What should I do if my transaction fails but money is deducted?

Can I escalate my complaint if I am not satisfied?

Yes. If your issue is not resolved within the given timeframe, you may escalate it to our Grievance Officer through the escalation contact details provided on this page.

Can I escalate my complaint if I am not satisfied?

Yes. If your issue is not resolved within the given timeframe, you may escalate it to our Grievance Officer through the escalation contact details provided on this page.

Is my complaint information kept confidential?

Yes. All grievance-related information is treated as confidential and is used only for issue investigation, resolution, and compliance purposes in accordance with our privacy standards.

Is my complaint information kept confidential?

Yes. All grievance-related information is treated as confidential and is used only for issue investigation, resolution, and compliance purposes in accordance with our privacy standards.

Feel free to mail us for any enquiries : info@quickzaps.in

We resolve your concerns quickly, fairly, and transparently.

Why Contact Support